Our store is located at:

38 Orchard Street New York, New York 10002

Our Hours:

Tuesday-Friday: 12PM - 6PM

Friday-Saturday: 12PM - 7PM

Sunday: 12PM - 6PM

CLOSED MONDAY

All orders take 3-5 business days to ship from the store.

Express Shipping only affects the shipping timeframe (1-2 business days) and is in addition to the processing time. If you need your order quicker, please email [email protected] and we will try our best to accommodate your request. 

Note - processing and shipping timelines may be extended due to COVID-19.

We offer a variety of shipping options at checkout. If you don't see an option that suits you, send us an email at [email protected] and we will give you a quote for even speedier shipping.

When choosing a shipping option, please keep in mind processing times (24-48 hours) in addition to the shipping speed. 

Note - processing and shipping timelines may be extended due to COVID-19.

Please email [email protected] to request cancelation. 

Orders that have already started processing cannot be canceled. 

As long as your order has not started processing, we can add or remove items. 

Once an item is added, you will be sent an invoice. Please note that your full order will not ship until this invoice is paid. Please submit the invoice as soon as possible to prevent any shipping delays.

Please send your request to [email protected]

We can adjust the size as long as your order has not started processing. 

Please send your request to [email protected]

As long as your order has not started processing, we can update your shipping address.

Please email [email protected] with your order number and your updated shipping information.

Please note that this is not an instant change and orders may ship between the time you email and the time we respond. We try our best to respond as quickly as possible.

We will not be restocking any pieces at this time.

No, you can only use one coupon code at a time.

Please note, as of April 17th, 2025, all items are FINAL SALE.

Made-to-Order items are eligible for exchange only within 30 days of delivery.

All exchange requests must be made through [email protected]

For fastest resolution, please be sure to include your order number, item you're wanting to exchange, and what size you'd like to exchange for.

Once your return is delivered, it will be processed within 14 business days from receiving the returned item.

You will receive a notification via email when your return has been processed.

Due to COVID-19 affecting shipping timelines and limited personnel, please expect delays.

We are so sorry this happened!

If there is something wrong with your order, please email [email protected] for assistance. We will do our best to get everything fixed up!

For Missing, Delayed, Damaged, Lost, or Stolen Packages:

WRAY is not responsible for packages that are delayed, damaged, lost, or stolen in transit. Once the package has been scanned, responsibility for the shipment lies with the courier. All shipments include a standard amount of insurance (usually $100).
If you experience a delay or issue with your shipment, please contact the courier.

Shipping charges are non-refundable.

If it has been longer than 30 days since your order was delivered or if your item does not meet our return requirements, please understand that we can not accept your return.

We are unable to accommodate any stylist and/or press pulls at this time.

Each of our pieces has its own sizing chart that we recommend referencing when choosing your size.

You can also explore our universal size chart here.

Still not sure which size to choose? No biggie! 

Send us an email at [email protected] including your bust, waist, and hip measurements and we'd be happy to make a recommendation! 

We are not able to offer price adjustments on items once purchased.

We have received your email, rest assured. We do our very best to respond within 24 hours during regular business hours, but please allow up to 2 business days for a response.